Privacy Policy
Last Updated: January 2, 2026
At Cozy Llama Heating & Cooling, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information that you voluntarily provide to us, including:
- Personal Information: Name, address, phone number, and email address when you book a service or contact us.
- Service Details: Information about your HVAC system and home relevant to the services we provide.
- Payment Information: We do not store full credit card numbers on our servers. Payment transactions are processed through secure third-party payment processors.
2. How We Use Your Information
We use the information we collect to:
- Process service requests and schedule appointments.
- Communicate with you about your service, including appointment reminders and invoices.
- Improve our website and customer service.
- Send occasional updates or promotions (you can opt-out at any time).
3. Information Sharing
We do not sell or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., our booking platform Housecall Pro or financing partners like Wisetack), so long as those parties agree to keep this information confidential.
4. Cookies and Tracking
Our website uses cookies (small text files placed on your device) to analyze website traffic and improve user experience. We use tools like Google Analytics to understand how visitors interact with our site. You can choose to disable cookies through your browser settings.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Third-Party Links
Our website may contain links to third-party sites (e.g., financing applications). We are not responsible for the privacy practices or content of these third-party sites.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Cozy Llama Heating & Cooling
Eucha, OK 74342
Email: [email protected]
Phone: (918) 789-0427
